The Hodford Road Surgery
Patient Access - Our Online Services
For Access To Medical Records; Appointments; Repeat Prescriptions:
Our 24 hour, 7 days a week online services are expanding. In addition to offering you the facility to book appointments with your doctor online, or order your repeat prescriptions with ease, you can also view certain information regarding your medical records.
This information will include your
- immunisation history
- recorded allergies and/or adverse reactions (e.g. to medication)
- test results
- problems and other clinically coded information
To use our online services, you have to register for ‘Patient Access’ and to do this you need to follow the simple steps below:
- Complete our simple registration form.
- Visit the surgery in person with photo identification (e.g. passport or a photo driving licence) PLUS something showing proof of your address that is LESS than 3 months old (e.g. bank statement, Council Tax bill, utilities bill). Our staff will need to check and take a copy of these.
We will process your application, which may take a week or two depending on the numbers that we have at any given time.
You will then receive a letter confirming your registration and explaining how to access and use the Patient Access site. Once on the site you simply click the green “Register” button, follow the instructions, and input the details you have received from us.
THE PATIENT ACCESS SERVICE IS FOR PATIENTS AGED 18 YEARS AND ABOVE
REGISTRATION IS FOR ONE PATIENT ONLY, NOT A FAMILY
YOUR GP HAS THE RIGHT TO LIMIT, REFUSE OR TAKE AWAY YOUR PATIENT ONLINE ACCESS AT ANY TIME
Online Medical Records Access
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online at any time of day or night. Of course, you can also still telephone us or come in to the surgery for any of these services as well. It’s your choice.
Being able to see your medical record online might help you to manage your medical condition(s). It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to use this service or wish to withdraw from it at any time, that your choice, your decision will not affect the quality of your care.
Once your registration has been processed, you will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
Repeat prescriptions online
The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If, for some reason you can’t do this, then please contact the practice as soon as possible so that we can remove your online access until you are able to reset your password.
Also, if you print out any information from your record, it is your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, then we recommend that
you do not make paper copies at all
Before you apply for online access to your medical record, there are some other things to consider:
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
Things to consider
There may be something you have forgotten about in your medical record that you might now find upsetting.
Abnormal results or bad news
If your GP has given you access to test results, you may see something that you don’t understand or find worrying. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within it may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.